Contact information
Contact Us
We're here to help. Whatever you need ā a question about a product, help with your order, or anything else ā we'll get back to you within 24 hours, Monday to Friday.
Email thezoomies.support@gmail.com This is the fastest way to reach us. Send us your order number if your query is about an existing order and we'll sort it immediately.
Response Times Monday to Friday ā within 24 hours Saturday and Sunday ā we'll get back to you first thing Monday morning
Order Issues If your item arrived damaged, is missing, or is not what you expected ā email us with your order number and a photo where relevant. We will resolve it same day, no questions asked.
Returns & Refunds We offer a 30-day money-back guarantee on every product. Email us within 30 days of receiving your order and we will arrange a full refund. You do not need to explain why.
Digital Guide Delivery If you purchased a digital guide and have not received your download link, check your spam folder first. If it's not there, email us your order confirmation number and we will resend it immediately.
Where We're Based The Zoomies is an online pet wellness brand delivering across England. thezoomies.store
We are a small team and we genuinely care about every order. If something isn't right, tell us and we will fix it.