Refund Policy
Last updated March 12, 2024
At the Zoomies, we strive to ensure our customers and their pets are happy with their purchases. If you are not completely satisfied with your order, please review our refund policy below.
Eligibility for Refunds
We accept refund requests under the following conditions:
- The product is defective.
- An incorrect product was received.
Conditions for Refunds
To qualify for a refund:
- The product must be unused.
- The product must be returned in its original packaging, including any original labels (if applicable).
Refund requests must be made within 15 days of delivery.
To process your refund, we require your order number as proof of purchase.
To know if you qualify for a refund, please contact our customer service at info@thezoomies.store. Once your refund request is approved, we will provide you with a mailing address for the return.
Once your return is received, we will process your refund within 2 business days.
Approved refunds will be issued to the original payment method used at the time of purchase.
Exchange Policy
At the Zoomies, each of our dog gear product is handcrafted upon receiving an order, ensuring the highest quality and customization for your furry friend. Every item is made specifically for your order and tailored to your specifications, making it difficult to resell or repurpose them for other customers. Due to the personalized and handmade nature of our products, we are unable to offer exchanges.
What We Can Offer:
- Defective or Damaged Items: if you receive an item that is defective or damaged upon arrival, please contact us immediately. We will work with you to resolve the issue, whether that means a repair, replacement, or refund.
- Customer Satisfaction: we are committed to your satisfaction. If you have any concerns about your order, please reach out to us and we will do our best to assist you.
Contact Information
For any questions or concerns regarding your order, please contact us at info@thezoomies.store.
Thank you for understanding and for choosing the Zoomies for your dog gear needs.
