Shipping
Last updated March 12, 2024
We offer Standard shipping for all orders.
We ship our products to Italy through Poste Italiane, and to the EU and UK through UPS.
Shipping Locations & Rates
- Italy: €6,99
- EU: €14,80
- UK: €20,69
Processing & Delivery Time
Orders are processed within 7-10 business days. The delivery time is usually:
- Italy: 5 business days
- EU: 3-4 business days
- UK: 3-4 business days
Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can track your package through the carrier’s website.
Lost or Damaged Items
If your order is lost or arrives damaged, please contact us at info@thezoomies.store within 7 days of receipt for assistance.
Returns and Exchanges
For information on returns and exchanges, including who is responsible for return shipping costs, please refer to our Refund & Exchange Policy.
Customs and Duties
For orders outside of Italy, please be aware that customs duties or taxes may apply. These charges are the responsibility of the recipient.
If you have any questions, please contact us at info@thezoomies.store.
